Returns & Exchanges
RETURNS & EXCHANGES. IT'S THAT EASY!
If you are not satisfied with your purchase, Lampodium's™ Team will be happy assist you.
Returns or exchanges can be completed within 30 days of delivery or pick-up (if the original copy of the receipt is available with the exception of products that are not eligible for return). Within Christmas holidays returns or exchanges can be extended for 37 days.
Refunds will be issued according to the original method of payment used at the time of the transaction.
Please note, customers are responsible for sending back the product(s), including the delivery charges when proceeding with the return or exchange options.
MANUFACTURING ISSUES? WE GOT YOU COVERED!
If you discover a manufacturing defect in your product, we've streamlined the return process to make it as convenient as possible for you.
Not only will we assist you in promptly resolving the issue, but we'll also cover the cost of the return shipping label.
We believe that addressing any manufacturing concerns should be hassle-free, and our commitment to covering return shipping costs reflects that belief.
NON-REFUNDABLE ITEMS INCLUDE:
- Custom-made products, where the quality and characteristics match the parameters provided by the buyer (these items are non-returnable).
- Items delivered disassembled but assembled by the buyer.
- Items without a sales receipt.
- Items delivered disassembled but assembled by the buyer.
- Items without a sales receipt.
- Items where not all elements were returned.
REFUND MONEY TRANSFER TERMS:
- Funds will be credited to your account within 10 working days after we receive and verify the condition and quality of the returned goods.
RETURN AND REFUND PROCESS:
- Please inquire about return&refund with our customer support - Tel: +1 647 212 1232 or lampodium.com@gmail.com